Shipping policy

All U.S. orders are shipped within approximately one week. International shipping times vary by country.

If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.

Once the product is shipped, any inquiries about the product's delivery is to be taken up with the delivery service provider as we fulfilled our responsibility of shipping said product. We are not responsible for any lost or stolen packages after the product has been shipped.

By purchasing a product labeled pre-order in the description, you are acknowledging and accepting to wait the time it will take for production, packaging and shipping to be fulfilled. Updates on the steps of production for the product can be found in emails or on our Instagram @qoolqlubqollective